Ross discusses some salient points on Levels of Service, its importance to infrastructure asset management in this 7th video of the “Introduction to Practical Asset Management” video seminar.
Watch this summary video and find out how levels of service are developed; learn some resources for service levels through Ross’ explanation.
He stressed the importance of starting where you are in your infrastructure asset management.
Ross explained the following:
- (Customer Values) Service attributes
- Customer Performance Measures
- Technical Performance Measures
More details are given in the FULL VERSION of this video session.