11/12/2014 By Admin 8 Comments

Developing Levels of Services – Heart of Infrastructure Asset Management

No. 7 of 16 Videos

Ross delivers a 30-minute presentation on “Levels of Service” talking on understanding levels of service as the heart of infrastructure asset management.

In this 7th of 16 videos of the “Introduction to Practical Asset Management” series, Ross takes you to:

some of the resources available
major concepts for levels of service
examples of how to develop levels of service
guidance on how to step forward and to work on the levels of service

This is one very important learning in Infrastructure Asset Management that you shouldn’t miss.

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Ross Waugh shares premium learning in the video seminar “Introduction to Practical Asset Management“, citing best practices from primary references and his actual experience.

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Inframanage – Edmond, Oklahoma Deals with Serious Flooding – Infrastructure Management Challenges says:

15/07/2015 at 7:00 AM

[…] Service Levels – storm sewers give a level of protection up to a design storm – what is acceptable protection versus what land owners are prepared to pay for is always a trade-off. […]

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Chicago is Taking the Waste out of Wastewater for Eco-friendly Use – Inframanage says:

14/04/2018 at 5:20 AM

[…] has potential to impact across your infrastructure asset management planning and analysis – levels of service, future demand, risk management, asset lifecycle management planning, and financial […]

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Infrastructure Management Planning Builds Water Infrastructure Resilience – Inframanage says:

17/04/2018 at 6:57 AM

[…] notes that the answer to these questions is part of the level of service, future demand and risk analysis for cities, municipalities and water authorities. Secondary or […]

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Level of Service Issues in Water Utilities Asset Management – Inframanage says:

02/05/2018 at 7:13 AM

[…] and I think the thing is as you said, Heather, that the baseline for levels of service in water, wastewater, and even stormwater networks is that regulatory […]

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Video: Levels of Service – Summary Series (Introduction to Practical Asset Management) – Inframanage says:

03/05/2018 at 11:16 AM

[…] discusses some salient points on Levels of Service, its importance to infrastructure asset management in this 7th video of the “Introduction to […]

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Levels of Service Discussion – St Petersburg, Russia Wastewater System – Inframanage says:

04/05/2018 at 10:48 AM

[…] is useful to look at issues like this from an infrastructure management levels of service point of […]

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Involving Customers in Levels of Service Conversations – Inframanage says:

05/05/2018 at 12:59 PM

[…] we have had communities that have, as you say in that example, that have taken a look at all the levels of services and said, “Yes, we want to change and we want this stuff here and we’re prepared to pay for […]

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More Ideas on Involving Customers in Determining Levels of Service – Inframanage says:

12/06/2018 at 11:43 AM

[…] And then at least start with what you think, the customer service or financial performance should be and then adjust them as you get more input from your customers. But don’t let it be a reason for not starting levels of service. […]

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