Ross and Grant tackled the next slide, which features Peter Drucker’s questions. They explained how these relate to doing infrastructure asset management.
I think many of you will know about Peter Drucker who was one of the management gurus of the last century and only passed away a few years ago who are still consulting into his mid to late 80s is my understanding.
He had a couple of famous questions when he was consulting the management with large international companies.
- What is your business?
- Who is your customer?
Those questions are quite profound based on multiple decades of management thinking and work consulting that Peter Drucker undertook.
I think for asset owning or asset custodian or utilities, municipalities, those are really really good questions to answer.
The reason they are good questions to answer is that often we get so caught up in a day-to-day, whatever we’re doing, design or service delivery or answering customer problems or fixing faults or whatever it is, that we lose sight of the importance of those two questions.
I think, that’s a real challenge sometimes to remind ourselves why we’re in the infrastructure asset management businesses that we’re in.
We may have legal requirements in a manner in which we give, a water supply or a roading network.
In terms of transportation, it’s about moving services. It’s about:
- moving people around them, ensuring that those services are provided in an efficient and effective way;
- getting the product from the farm gate to the market
- and helping peoples social well-being by moving or by being able to move around just to have social interactions with others.
That’s the business we are in as opposed to building and fixing roads. The building and fixing roads is what provides the platform for society to be successful.
So what is our business for…in the transportation sector, for example? It’s around connecting people and connecting goods to the market.
FEATURED IMAGE CREDIT: Caruba via Flickr Creative Commons License