Inframanage

  • HOME
  • ABOUT
    • About INFRAMANAGE.COM
    • OUR TEAM
    • TESTIMONIALS
  • IAM RESOURCES
    • VIDEOS
      • Southwest EFC Asset Management Story
      • IPAM Summary Series
      • IM – Forecasting the Changes to 2030
      • NZ Demography – Professor Natalie Jackson
      • IDS Conversations
      • IAM – Myths, Realities, and Money
      • Strategic Asset Management Planning
      • Preparing, Implementing, and Reviewing AMP
      • Asset Management Planning Lecture at UoA
      • Demand Management – Asset Management Lecture at UoA
    • WEBINARS
      • IAM – How to Start?
      • Ask the Experts August 2018
      • Ask the Experts October 2017
      • Ask the Experts June 2016
      • Ask the Experts November 2015
      • Ask the Experts May 2015
      • Ask the Experts August 2014
      • Ask the Experts April 2014
      • Infrastructure Management Discussions
    • INFRASTRUCTURE ASSET MANAGEMENT eBOOKS
    • CONFERENCE PAPERS
    • RESEARCH PAPERS
    • NEWS
    • PACIFIC INFRASTRUCTURE MANAGEMENT
      • About Pacific Infrastructure Management
      • The Pacific IM Team
      • AM Pacific Resources
    • CLIMATE ADAPTATION
    • VIDEO BLOGS
      • The Metropolis Infrastructure Management Story
      • Asset Management Conversations with Evan
  • DIRECTORY
  • UTILITIES IM
  • CLIMATE ADAPTATION
  • BLOG
    • ASSET MANAGEMENT VIDEO BLOG
      • The Metropolis Infrastructure Management Story
      • Asset Management Conversations with Evan
    • ASK THE EXPERTS
      • Enriching Infrastructure Asset Management Lessons
      • Utility Infrastructure Asset Management Learning
      • Starting Infrastructure Asset Management
      • Simplifying Infrastructure Asset Management
      • Levels of Service-Cost-Risk and Asset Management Plan
      • Resolving Asset Management Issues
      • Asset Management – How to Start and Practice Effectively
      • Infrastructure Asset Management – How To Start
    • INFRASTRUCTURE MANAGEMENT DISCUSSIONS
    • INFRASTRUCTURE DECISION SUPPORT
    • IAM – MYTHS, REALITIES, & MONEY
    • PREPARING, IMPLEMENTING, & REVIEWING AMP
    • STRATEGIC ASSET MANAGEMENT PLANNING
    • SWEFC ASSET MANAGEMENT STORY
    • PACIFIC WASTE & WASTEWATER CONFERENCE
  • CONTACT
  • MEMBER HOME
  • LOGIN
You are here: Home / Infrastructure Asset Management / Water Utility Management – Using Social Media to Communicate and Keep Levels of Service

08/03/2019 By Admin 1 Comment

Water Utility Management – Using Social Media to Communicate and Keep Levels of Service

water utility infrastructure management

In our previous blog post, “The Manila Water Model – Community Engagement with Water Utility Management” we mentioned how the water utility company goes to the grassroots level in water management.

Well, we based that blog post on the article that we read on the Malaysian publication. In the process of learning about the Manila Water Company, we discovered that they are using social media to engage with their consumer community

While it is customary for companies to have Facebook, Twitter, Instagram and Google+ accounts on their websites, the Manila Water Company uses these social media sites to deal with water utility asset management issues.

The water company posts their service advisory mostly on Twitter and Facebook.  They would also publish job vacancies, water conservation tips, inspirational quotes and the season’s greetings.

Among the four social media sites, the Manila Water Facebook page gets the most intensive engagement.

For a country that has 73 million Facebook users and the Metropolitan Manila with almost 13 million residents, Manila Water has chosen the right social media portal to communicate with customers down the grassroots level.

The company’s social media community managers are very responsive to what their clients are posting on their FB page.

Some of the water utility issues that they are addressing are:

  • Service advisories, maintenance, supply stoppage, and resumption in specific areas;
  • Water pressure and quality issues and how and when they are resolved;
  • Tankering schedules on areas where supply has been shut down due to maintenance;
  • Water meter  and fee issues – functionality, usage reading, and charges;

The Manila Water’s FB page has a total of 260,000  people “Likers” and “Followers” that makes it a very viable public relation portal where they could engage in real time the community, dealing with water utility infrastructure management issues.

Manila Water’s Facebook page provides a good example of using social media tools to communicate, engage, and respond to customers. This communication and engagement assist Manila Water in being a responsive organisation, and in meeting the agreed levels of service.

Please Post Your Comments

Related

Share
Share80
Tweet
Pin8
Share
88 Shares

Filed Under: Infrastructure Asset Management, Infrastructure Service Delivery, Wastewater Infrastructure Management, Water Utilities Infrastructure Management Tagged With: asset management and social media, levels of service, Manila Water, Manila Water FB page, social media and asset management

Trackbacks

  1. Basic Principles in Acquiring and Using an Asset Management Software – Inframanage says:
    28/04/2020 at 11:07 AM

    […] do the thinking yourself. You still have to provide the strategic direction. You still have to set levels of service. You still have to be an integral part of the whole […]

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

TO RECEIVE OUR eNEWSLETTER VIA EMAIL, PLEASE SUBSCRIBE.

Infrastructure Asset Management Newsletter

In signing up, you will receive
FREE updates from Inframanage

Check your inbox or spam folder to confirm your subscription.

Visit the Climate Adaptation Platform!

Read the articles and links to scholarly papers, infrastructure asset management resources that relate to climate adaptation.

climate adaptation
READ MORE!

Recent Posts

  • The US and Japan Collaborate to Manage Water in South East Asia
  • Water-Saving Issues Worldwide and Asset Management Planning’s Role
  • Funding Infrastructure Projects thru Using Data is the New Way
  • Inframanage.com Achieves 100K+ Pageviews, Collected 163 Flags
  • Egypt Set for Municipal Infrastructure Upgrade
  • America’s Infrastructure Gets “C-” Overall ASCE Report Card 2021 Grade
  • Water Supply Infrastructure Strain Affects African Cities
  • Are Microgrids Needed for a Resilient Texas’ Energy Infrastructure?

Watch our Latest Asset Management Vlog!

Asset inventory issues and solutions CWE 5

Conversations with Evan 5 – Ross Answers Asset Inventory Issues (Nos. 5 to 8)

Continuing with his responses to the asset inventory issues that have been identified, Ross gives the solution to four of the … [Read More...]

MORE Asset Management Video Blogs!

JOIN INFRAMANAGE TO GET MORE AM LEARNING, FREE!

Create an account now and login to browse the Infrastructure Asset Management learning we have published for you!

JOIN US NOW!

IIMM-Related Articles

  • International Infrastructure Management Manual 5th (2015) Edition
  • Asset Management Manual for Smaller to Mid-sized Water Utilities
  • AM Basic Guideline – Applying Infrastructure Asset Management Principles
  • CLICK TO READ MORE IIMM-Related Posts

FREE eBOOKS FOR YOU! BOOST YOUR INFRASTRUCTURE MANAGEMENT EDUCATION!

infrastructure asset management
READ MORE

THIS VIDEO SEMINAR WILL ENHANCE YOUR INFRASTRUCTURE ASSET MANAGEMENT LEARNING

Introduction to Practical Asset Management Full Series - sidebar

Learn and sharpen your Asset Management skills through the
"Introduction to Practical Asset Management"
video series.

CLICK on the image or anywhere on this text.

BUILD YOUR ASSET MANAGEMENT KNOWLEDGE & SKILLS HERE!

CLICK and watch Ross Waugh present the Infrastructure Asset Management learning resources at the Inframanage.com site.

GET MORE IAM LEARNING!

Introduction to Practical Asset Management Full Series - sidebar
e-LEARNING offers premium Infrastructure Asset Management Online Learning.

FIND OUT MORE

BROWSE MORE TOPICS

  • Ask the Experts
  • Asset Management
  • Asset Management Planning
  • Infrastructure Asset Management
  • Infrastructure Asset Management Courses
  • Infrastructure Asset Management Learning
  • Infrastructure Asset Management Online Education
  • Infrastructure Management
  • Infrastructure Management Education
  • Infrastructure Management Planning
  • Transportation Infrastructure Management
  • Water Utilities Infrastructure Management
  • Infrastructure Management Forecasting
  • Infrastructure Management Innovation
Flag Counter

SEARCH OUR ARCHIVES

BECOME AN INFRASTRUCTURE ASSET MANAGEMENT EXPERT!

Introduction to Practical Asset Management Full Series - sidebar
FIND OUT MORE

OUR RECENT POSTS

  • The US and Japan Collaborate to Manage Water in South East Asia
  • Water-Saving Issues Worldwide and Asset Management Planning’s Role
  • Funding Infrastructure Projects thru Using Data is the New Way
  • Inframanage.com Achieves 100K+ Pageviews, Collected 163 Flags
  • Egypt Set for Municipal Infrastructure Upgrade
  • America’s Infrastructure Gets “C-” Overall ASCE Report Card 2021 Grade

WE TALK ABOUT

  • Future Infrastructure Management Implications
  • Infrastructure Asset Management Resources
  • Infrastructure Asset Management Courses
  • Infrastructure Asset Management Learning
  • Infrastructure Asset Management Online Education
  • Infrastructure Asset Management Online Learning
  • Infrastructure Management Education
  • Infrastructure Management Planning
  • Water Utilities Infrastructure Management

website security

Copyright © 2021 · INFRAMANAGE · PRIVACY POLICY · TERMS OF SERVICE

en English
af Afrikaansar العربيةzh-CN 简体中文nl Nederlandsen Englishfi Suomifr Françaisde Deutschiw עִבְרִיתhi हिन्दीit Italianoja 日本語ko 한국어ms Bahasa Melayupt Portuguêsru Русскийes Españolth ไทยuk Українськаvi Tiếng Việtzu Zulu