Since there were no more questions from the participants and the one-hour webinar was nearing the end, Heather asked Ross for his final thoughts regarding asset management. Ross: I’m just …
Ethics and Thought Process in Infrastructure Asset Management
Ross shared the ethical practice that must be observed in doing one's infrastructure asset management plan. Heather explained the thought process that would-be infrastructure management …
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Best Way to Do Infrastructure Asset Management Planning
In the previous post "Important Advice in Developing Your Asset Management Plan," Heather mentioned that using a consultant to fill a gap or plug a hole you have is a better way to go than to contract …
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Important Advice in Developing Your Asset Management Plan
A participant asked: There are some states that are starting to offer asset management planning grants. And for small systems, in particular, are there areas that you would recommend that they …
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More Ideas on Involving Customers in Determining Levels of Service
This is the continuation of Ross and Heather's answer to a participant's question mentioned in "Levels of Service - How to Involve Customers and How Involved Should They Be?." Heather: and one …
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Levels of Service – How to Involve Customers and How Involved Should They Be?
A participant asked about levels of service, to wit: How involved should I have my customers be in determining my level of service and how do I go about involving them? Heather: Now I can …
