In the previous post "How To Define Levels of Service with the Community", Ross shared their experience in New Zealand. He continued explaining the importance of determining the customer and …
How To Define Levels of Service with the Community
One question posed was about an example of a system to define levels of service with communities. It seems like a great collaboration in theory but not necessarily easy to do in practice, the …
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Asset Management Manual for Smaller to Mid-sized Water Utilities
A participant expressed: I’ve seen many guides to asset management. Many of which are very similar to others. Is there one guide, internationally or nationally, that is usually seen as the model …
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Important Tips to Consider in Buying Infrastructure Asset Management Software
Heather mentioned that it is important the infrastructure manager must determine what you are going to use the software for. She added that one should seek the software and evaluate whether …
When to Use Infrastructure Asset Management Software
A participant asked what the most user-friendly software they can use in their infrastructure asset management practice is. Ross said that the primary question should be “What outputs do I need for …
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Why Small Water Utilities Should Do Asset Management Themselves
In a small water utility system with a small number of staff members who are still learning, the normal tendency is to hire a professional to do the asset management job. Heather advised against …
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