community collaboration

Why Distinguishing Customer Service and Technical Levels of Services is Important

21/02/2015 By Admin 4 Comments

In the previous post "How To Define Levels of Service with the Community", Ross shared their experience in New Zealand. He continued explaining the importance of determining the customer and …

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How To Define Levels of Service with the Community

21/02/2015 By Admin 8 Comments

One question posed was about an example of a system to define levels of service with communities. It seems like a great collaboration in theory but not necessarily easy to do in practice, the …

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